Update - We are continuing to monitor for any further issues.
Jul 26, 2024 - 11:06 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 25, 2024 - 10:40 EDT
Identified - Users may encounter 500 errors when accessing images in image manager. To address this issue, please clear your browser cache and log in again. Our team is actively working on a permanent solution, which we anticipate will be implemented by tonight.
Jul 24, 2024 - 11:55 EDT
Resolved -
This incident has been resolved.
Jul 22, 12:02 EDT
Investigating -
We are currently investigating an issue affecting one of our servers. Please log back in to a new session if you are facing any time-out errors.
Jul 22, 11:53 EDT
Resolved -
This incident has been resolved.
Jul 16, 09:40 EDT
Monitoring -
A partial fix has been implemented to control the impact. Our team is actively monitoring the situation and a permanent solution will be implemented tonight.
Jul 15, 17:31 EDT
Identified -
The issue has been identified and a fix is being implemented.
Jul 15, 16:18 EDT
Investigating -
We are currently investigating this issue.
Jul 15, 15:09 EDT
Resolved -
This incident has been resolved.
Jul 16, 08:58 EDT
Identified -
We are experiencing an issue where imports from various systems are not processing. Please do not process any further records until an update has been provided
Jul 15, 10:58 EDT
Completed -
The scheduled maintenance has been completed.
Jul 14, 18:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 18:00 EDT
Update -
We wanted to reach out to inform you about a delay in the planned patch deployment for Patch 19 scheduled for this weekend. We will now be patching on July 13th, 2024.
Regrettably, we encountered unforeseen technical issues during the final stages of testing, which necessitated a delay in the release. Our team has been working tirelessly to address these challenges and ensure that the patch meets the high standards of quality and reliability that you expect from us.
We value your continued support and look forward to providing you with an improved and optimized experience with our upcoming patch.
Jul 5, 16:57 EDT
Scheduled -
We will be undergoing scheduled maintenance on July 6th, 2024 starting at 6pm EST for patch V12-19. Please click here to access an overview of the patch documentation.
Jun 19, 10:51 EDT