CMiC Cloud Status

Degraded Performance in Image Manager - ATLAS

Update - We are continuing to monitor for any further issues.
Jul 26, 2024 - 11:06 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 25, 2024 - 10:40 EDT

Identified - Users may encounter 500 errors when accessing images in image manager. To address this issue, please clear your browser cache and log in again. Our team is actively working on a permanent solution, which we anticipate will be implemented by tonight.
Jul 24, 2024 - 11:55 EDT

ATLAS (enterprise.cmiccloudr12.com) Operational

System Operational

Enterprise Operational

Field Operational

Reports Operational

Business Intelligence Operational

Mobile Applications Operational

Third-Party Integrations Operational

Emails Operational

NOVA (enterprise.cmicr12.com) Operational

System Operational

Enterprise Operational

Field Operational

Reports Operational

Business Intelligence Operational

Mobile Applications Operational

Third-Party Integrations Operational

Emails Operational

Services Operational

Support Portal Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 27, 2024

No incidents reported today.

Jul 26, 2024

Unresolved incident: Degraded Performance in Image Manager - ATLAS.

Jul 25, 2024

Jul 24, 2024

Jul 23, 2024

No incidents reported.

Jul 22, 2024

Degraded Performance - ATLAS

Resolved - This incident has been resolved.
Jul 22, 12:02 EDT

Investigating - We are currently investigating an issue affecting one of our servers. Please log back in to a new session if you are facing any time-out errors.
Jul 22, 11:53 EDT

Jul 21, 2024

Routine Maintenance

Completed - The scheduled maintenance has been completed.
Jul 21, 00:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 22:00 EDT

Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 19, 18:01 EDT

Jul 20, 2024

Jul 19, 2024

No incidents reported.

Jul 18, 2024

No incidents reported.

Jul 17, 2024

Degraded Performance - ATLAS

Resolved - This incident has been resolved.
Jul 17, 21:15 EDT

Identified - The issue has been identified and a fix is being implemented.
Jul 17, 16:41 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 17, 16:34 EDT

Identified - The issue has been identified and a fix is being implemented.
Jul 17, 16:21 EDT

Jul 16, 2024

Degraded Performance - NOVA

Resolved - This incident has been resolved.
Jul 16, 17:23 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 16, 12:18 EDT

Investigating - We are currently investigating this issue.
Jul 16, 11:59 EDT

Degraded Performance - NOVA

Resolved - This incident has been resolved.
Jul 16, 09:40 EDT

Monitoring - A partial fix has been implemented to control the impact. Our team is actively monitoring the situation and a permanent solution will be implemented tonight.
Jul 15, 17:31 EDT

Identified - The issue has been identified and a fix is being implemented.
Jul 15, 16:18 EDT

Investigating - We are currently investigating this issue.
Jul 15, 15:09 EDT

Comdata, Kofax and Corpay imports not processing

Resolved - This incident has been resolved.
Jul 16, 08:58 EDT

Identified - We are experiencing an issue where imports from various systems are not processing. Please do not process any further records until an update has been provided
Jul 15, 10:58 EDT

Jul 15, 2024

Degraded Performance - ATLAS/NOVA

Resolved - This incident has been resolved.
Jul 15, 14:02 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 15, 12:20 EDT

Identified - The issue has been identified and a fix is being implemented.
Jul 15, 11:39 EDT

Investigating - We are currently investigating this issue.
Jul 15, 11:12 EDT

Mobile Apps Down - NOVA

Resolved - This incident has been resolved.
Jul 15, 14:01 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 15, 12:27 EDT

Investigating - We are currently investigating this issue.
Jul 15, 11:47 EDT

Jul 14, 2024

V12-19 Patch Installation - July 13

Completed - The scheduled maintenance has been completed.
Jul 14, 18:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 18:00 EDT

Update - We wanted to reach out to inform you about a delay in the planned patch deployment for Patch 19 scheduled for this weekend. We will now be patching on July 13th, 2024.

Regrettably, we encountered unforeseen technical issues during the final stages of testing, which necessitated a delay in the release. Our team has been working tirelessly to address these challenges and ensure that the patch meets the high standards of quality and reliability that you expect from us.

We value your continued support and look forward to providing you with an improved and optimized experience with our upcoming patch.
Jul 5, 16:57 EDT

Scheduled - We will be undergoing scheduled maintenance on July 6th, 2024 starting at 6pm EST for patch V12-19.
Please click here to access an overview of the patch documentation.
Jun 19, 10:51 EDT

Jul 13, 2024