Intermittent Idle Session Timeout

Incident Report for CMiC Cloud

Resolved

This incident has been resolved.

Posted Sep 02, 2026 - 08:53 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 02, 2026 - 01:46 EDT

Identified

We are currently investigating an issue where users with sessions that have been idle for an extended period may experience a timeout when resuming activity.
If impacted, users should first try opening CMiC in a new browser tab. If the issue persists, please close the browser and start a new browser session before logging back into the application.
The issue has been identified, and a fix is scheduled to be deployed tonight.

Posted Sep 01, 2026 - 14:56 EDT

This incident affected: NOVA (nova.cmiccloud.com) (System, Enterprise, Field, Reports, Business Intelligence) and ATLAS (atlas.cmiccloud.com) (System, Enterprise, Field, Reports, Business Intelligence).